Replacement Policy For Bad Mangoes

We, as a farmer body, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Devgad Mangoes are delicate fruits and they may likely get impacted by unruly weather. You understand that humans like you and us and our behaviour is responsible for climate change, and that is messing up monsoon, summer and winter all across the world. Hence, at time mangoes may go bad from inside or outside.

It will be unfortunate if you receive such mangoes, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you. If we do that, it will be suicide, won’t it? We understand the power of social media, and pure human behaviour. If we give bad mangoes deliberately, then our brand will soon get a bad name, we will not have repeat customers and we will soon go out of business. So why would we do that?

We are not fly by night operators. We are here for the long term. We were founded in 1987, and have been going strong. Hence, we give replacement for bad mangoes. YES, WE GIVE FREE REPLACEMENT FOR BAD MANGOES. Hence, we offer replacement in two very specific cases, subject to specific conditions. They are as follows.

We will offer you replacement in two cases.

  1. Damaged Fruits: Though in rare cases, but at times, the courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. The numbers to call in such cases are any one of 8796801806 or 9890661443, the email id to send an email is badmango@devgadmango.com.
  2. Bad or Rotten Fruits: Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a man made product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter such fruits, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. The numbers to call in such cases are any one of 8796801806 or 9890661443, the email id to send an email is badmango@devgadmango.com.

If the whole consignment turns out bad, we replace it. For handful mangoes, we will send you discount codes of the value of the bad mangoes, which you can use on your next order.